How do I get in touch with the hotel on queries before booking?
If you have questions, please refer to the hotel policy under your selection. If you are unable to find an answer, you can write to email@example.com
. We shall get back to you with a suitable reply
Can I do a booking for tonight using Ichiqoo website?
Unfortunately, you can do your booking only from two days of your search date. We will however, send you a confirmation of your booking within 30 minutes. Sometimes, the hotels you wish to stay may not have a live booking system and the delay from the hotel to update their availability to our backend may lead to non-availability of your room after you have booked. During such cases, we shall send you an email to select other options within 48 hours.
What is the difference between a double room & a twin room?
Double room has one double bed and a twin room has two single beds.
How do I see the hotel information?
Once you click on the select button of the hotel listing, you will be able to see the photographs, location, videos, room types, price, facilities and hotel policy. You have a choice to add the hotel to your trail and continue planning your trip. Or simply close the window and continue looking for other hotel choices listed by us.
Can I get extra bed in my room?
Sure you can. Refer to the hotel policy under your booking. There is will be additional charge and it varies from hotel to hotel.
Why is there more than one rate for the same room type?
‘Ichiqoo recommended’ hotels and ‘Others’ may have the same hotel listing. Prices vary dues to different promotions being offered by the hotel.
Are room rates per room or per person?
The rates displayed are for the room usually. In case the rate is for single occupancy,it shall be explicitly stated.
I would like to check in early/ checkout late. Can I request the hotel for the same?
Yes you can. During your booking, please specify your requirements. When you receive your confirmation email, we will confirm your request. You can also call our local scout at Sri Lanka if that is your destination, in case you have any trouble.Early check in and late check out is subject to availability and cannot be guaranteed. Additional costs may be incurred.
I have booked a trail for multiple destinations but want to cancel only one hotel. Is it possible?
Yes you can. When you cancel, that leg will be shown as incomplete in your trail planning. You have the choice to rebook a new stay or leave it empty if you intend to stay with friends/ family.
Where can I find the address of the hotel I booked?
The address along with trail details, do’s and don’ts, few words in the local language, map of your trip and other valuable information shall be added to your travel docket which you can access during your travel. This facility is only available to trips planned to Sri Lanka now. However we are working on other destinations and will update you shortly.